Medical Supply Services Personalized for You
Medical Supply Services Personalized for You
Phone: 877.424.2562
Email: patientservices@hrhealthcare.com
Your Trusted Partner in Urological Care
Navigating life with a urinary catheter can present unique challenges, but you do not have to manage them alone. HR HealthCare Patient Services provides end-to-end medical supply management services, helping you receive the exact products you need with greater ease, clarity, and confidence.
Our unique care model ensures complete transparency and seamless coordination between our manufacturing entity, HR HealthCare, and our specialized services offering. By connecting the creation of our products directly with our distribution and patient care, we empower your healthcare journey with a reliable, consistent, and highly personalized experience.
This integrated approach allows us to simplify the process, improve communication, and deliver a more connected experience for patients, caregivers, and healthcare professionals.
Donaco Medical Supply, LLC | Alma Respiratory Services, LLC | Apple West Home Medical Supply d/b/a HR HealthCare.
Your Trusted Partner in Urological Care
Navigating life with a urinary catheter can present unique challenges, but you do not have to manage them alone. HR HealthCare Patient Services provides end-to-end medical supply management services, helping you receive the exact products you need with greater ease, clarity, and confidence.
Our unique care model ensures complete transparency and seamless coordination between our manufacturing entity, HR HealthCare, and our specialized services offering. By connecting the creation of our products directly with our distribution and patient care, we empower your healthcare journey with a reliable, consistent, and highly personalized experience.
This integrated approach allows us to simplify the process, improve communication, and deliver a more connected experience for patients, caregivers, and healthcare professionals.
Donaco Medical Supply, LLC | Alma Respiratory Services, LLC | Apple West Home Medical Supply d/b/a HR HealthCare.
Comprehensive Support and Services
Seamless Care Coordination
We handle the complexities of your supply management. Our team coordinates directly with Medicare, Medicaid, and commercial insurers to ensure you maintain uninterrupted access to your essential supplies.
Tailored Product Solutions
Our Patient Services specialists provide personalized product matching. We work with you to ensure your catheters—such as the TruCath Oasis or TruCath Swift—perfectly meet your clinical needs and lifestyle.
Reliable Home Delivery
Benefit from a consistent supply delivery process, complete with regular reorder reminders, ensuring you never experience an interruption in your essential supplies.
Compassionate Support Always
From a structured onboarding process to support availability, our specialists are here to offer guidance, answer questions, and provide valuable educational resources to help manage your care safely.
Comprehensive Support and Services
Seamless Care Coordination
We handle the complexities of your supply management. Our team coordinates directly with Medicare, Medicaid, and commercial insurers to ensure you maintain uninterrupted access to your essential supplies.
Tailored Product Solutions
Our Patient Services specialists provide personalized product matching. We work with you to ensure your catheters—such as the TruCath Oasis or TruCath Swift—perfectly meet your clinical needs and lifestyle.
Reliable Home Delivery
Benefit from a consistent supply delivery process, complete with regular reorder reminders, ensuring you never experience an interruption in your essential supplies.
Compassionate Support Always
From a structured onboarding process to support availability, our specialists are here to offer guidance, answer questions, and provide valuable educational resources to help manage your care safely.
Your Health Journey Is Our Priority
Meet a few of our HR HealthCare Patient Services team members who help patients manage catheter care, coordinate seamless supply deliveries, and find comfort and confidence every day.
“At HR HealthCare Patient Services, I see first hand how overwhelming it can be for patients to navigate insurance coverage and find the right urology supplies. As the Intake Manager, my role is to simplify that process. I take the time to understand each patient’s needs and help guide them through the supply management process to truly support their individualized care. It is incredibly rewarding to hear the relief in a patient’s voice when they realize they are not alone—we are here to make it easier every step of the way.”
— Tammie
Intake Manager
“For our team, patient experience does not end with the first order. It is about building trust over time. As the Customer Experience Director at HR HealthCare Patient Services, I focus on ensuring every interaction is smooth, responsive, and reliable. Whether it is coordinating reorders or resolving concerns, my goal is to make sure patients receive their supplies without disruption. Knowing that our work helps patients maintain their daily routines and quality of life is what drives me every day.”
— Angela
Customer Experience Director
“Billing can often feel confusing for patients, especially when they are already managing their health. As a Billing Manager at HR HealthCare Patient Services, I work to bring clarity and accuracy to every account. I collaborate closely with insurance providers to ensure claims are processed correctly and questions are answered promptly. Being able to reduce stress and provide transparency in the financial side of care is a responsibility I take seriously, and one I am proud to be part of.“
— Vivian
Billing Manager
Your Health Journey Is
Our Priority
Meet a few of our HR HealthCare Patient Services team members who help patients manage catheter care, coordinate seamless supply deliveries, and find comfort and confidence every day.
“At HR HealthCare Patient Services, I see first hand how overwhelming it can be for patients to navigate insurance coverage and find the right urology supplies. As the Intake Manager, my role is to simplify that process. I take the time to understand each patient’s needs and help guide them through the supply management process to truly support their individualized care. It is incredibly rewarding to hear the relief in a patient’s voice when they realize they are not alone—we are here to make it easier every step of the way.”
— Tammie
Intake Manager
“For our team, patient experience does not end with the first order. It is about building trust over time. As the Customer Experience Director at HR HealthCare Patient Services, I focus on ensuring every interaction is smooth, responsive, and reliable. Whether it is coordinating reorders or resolving concerns, my goal is to make sure patients receive their supplies without disruption. Knowing that our work helps patients maintain their daily routines and quality of life is what drives me every day.”
— Angela
Customer Experience Director
“Billing can often feel confusing for patients, especially when they are already managing their health. As a Billing Manager at HR HealthCare Patient Services, I work to bring clarity and accuracy to every account. I collaborate closely with insurance providers to ensure claims are processed correctly and questions are answered promptly. Being able to reduce stress and provide transparency in the financial side of care is a responsibility I take seriously, and one I am proud to be part of.“
— Vivian
Billing Manager
Locations | Hours of Operation
We operate six physical facilities across the country, ensuring comprehensive national coverage.
Map not to scale – For visual reference only. Alaska, Hawaii, and U.S. territories do not reflect actual size, location or distance.
Locations | Hours of Operation
We operate six physical facilities across the country, ensuring comprehensive national coverage.
Map not to scale – For visual reference only. Alaska, Hawaii, and U.S. territories do not reflect actual size, location or distance.
Information & Resources
We Handle the Insurance Details
Insurance and reimbursement can be confusing, but we are here to help. We work with your insurance provider to verify coverage, collect any needed paperwork from your healthcare professional, and submit billing directly to your plan.
Our goal is to make getting your catheters or bowel management supplies as simple and stress-free as possible.
Do you cover my insurance?
HR HealthCare Patient Services is contracted with Traditional Medicare, Medicare Advantage, and Medicaid. We are also in-network with most commercial insurance plans. To confirm whether we are in-network with your plan, please contact us at 877.424.2562
Do you cover all product brands?
We provide supplies from multiple manufacturers. Together with your healthcare professional, you can choose the product that best fits your needs, and we will help coordinate insurance coverage.
Will you help with my insurance paperwork?
Yes. If your plan requires documentation or authorization, we will help gather the information needed and submit it as required.
Do you bill my insurance directly?
Yes. We bill your insurance directly to help make the process easier for you.
How many catheters per month are covered by my insurance?
Medicare and some other plans cover up to 200 catheters per month for each type.*
Other insurance plans may have different coverage limits, so it is important to review your plan’s specific benefits.
This maximum amount is intended for individuals with the highest supply needs; however, most people will not require that many. Your healthcare professional will determine the number that is appropriate for you based on your health needs. This information will be documented in your medical record.
*Types of catheters include straight tip, coudé tip, closed system, hydrophilic, or non-hydrophilic catheters.
Learn more about products.
What if I need more catheters than my insurance allows?
If you need additional supplies, your healthcare professional will need to submit a letter explaining the medical need for the extra catheters. HR HealthCare Patient Services will then send the request for additional catheters directly to your insurance.
I am covered under Traditional Medicare. Will I have to pay anything for my supplies?
Traditional Medicare covers 80% of the cost, and you are responsible for the remaining 20% plus any remaining deductible.
What does ACHC accreditation mean for customers?
ACHC accreditation shows that HR HealthCare meets recognized standards for quality and compliance, giving customers added confidence in our care and service. Learn more at achc.org.
Empowering Choice for Every Healthcare Journey
We understand that personal healthcare needs are unique, and not every product is suitable for everyone. Patient Services offers a wide range of catheters
with diverse features and innovative distinctions to meet clinical requirements and personal preferences.
Always follow the guidance of your healthcare professional and the product Instructions for Use (IFU) to ensure safe use.
The information on this website is for informational and educational purposes only and should not be considered medical advice or a treatment recommendation. For guidance specific to your health, contact a healthcare professional.
Hydrophilic Intermittent Catheters
Hydrophilic intermittent catheters feature a specialized coating that becomes incredibly smooth and slippery when activated by water. This coating helps minimize friction for smooth, comfortable insertion and withdrawal.
There are ready-to-use options for immediate use out of the packages, as well as enclosed water pouch configurations for user-activated control.
Pre-lubricated & Uncoated Intermittent Catheters (Non-hydrophilic Catheters)
Whether you prefer the convenience of a ready-to-use gelled catheter or the flexibility to apply your own lubricant, these catheters offer reliable support for your daily bladder management.
Closed System Intermittent Catheters
Hydrophilic intermittent catheters feature a specialized coating that becomes incredibly smooth and slippery when activated by water. This coating helps minimize friction for smooth, comfortable insertion and withdrawal.
100% Silicone Male External Catheters
Designed specifically for men, these external catheters roll on easily like a condom and connect securely to a drainage bag, offering a comfortable, non-invasive alternative to internal catheters.
Foley (Indwelling) Catheters
An indwelling or Foley urinary catheter is a type of catheter that remains in the bladder for a set time, as determined and monitored by your healthcare professional. These catheters connect to a drainage bag to continuously drain urine when needed.
Foley Securement Devices
A securement device gently anchors the Foley catheter to the leg, preventing accidental pulling, tugging, or dislodgment as you move around. Adhesive and non-adhesive options available for individual wear preference.
Drainage Devices | Urine Collection
From discreet daytime leg bags to high-capacity night bags, there are various drainage options to seamlessly connect to male external or Foley catheters for dependable, leak-proof urine collection around the clock.
Intermittent Catheter Insertion Kits
Catheter kits provide all the essential supplies for aseptic catheterization—such as gloves, underpad, and antiseptic cleansing wipes—in one convenient, easy-to-carry package for safe catheter use at home or on the go.
Bowel Management Devices
Devices designed to help establish an effective bowel management routine and improve quality of life.
FAQs
What product brands do you offer?
We provide supplies from multiple manufacturers.Together with your healthcare professional, you canchoose the product that best fits your needs, andwe will help coordinate insurance coverage.
Do I need a prescription to order products?
In many cases, yes. Most DME products must be prescribed by a healthcare provider so the item can be properly reviewed, billed, and matched to the patient’s medical needs.
How do I know which product is right for me?
The best product depends on your diagnosis, prescription, lifestyle, and personal care needs. A patient services team can help review your options and make sure the product aligns with your healthcare professional’s order.
Can I switch products if my needs change?
Yes, product needs can change over time. If your condition or routine changes, your healthcare professional may need to update the prescription so the right product can be supplied.
How do I get started?
Start by contacting Patient Services with your insurance details and prescription information.
877.424.2562 | PatientServices@hrhealthcare.com
What is the difference between a hydrophilicand non-hydrophilic catheter?
A hydrophilic catheter has a special coating thatbecomes slippery when activated with water orsaline, while a non-hydrophilic catheter does nothave that coating and may require additionallubrication.
Your healthcare professional can help determine which option is best for your needs.
Resources & Support, Every Step of the Way
Managing catheterization at home should feel manageable, not overwhelming. HRHealthCare is committed to supporting patients and caregivers every step of the way— from understanding how to use your supplies correctly to connecting with a clinical professional when questions arise. Below you will find answers to some of the most common questions about the resources available to you.
Do you have urinary catheterization instructions?
Yes. We can provide how-to guides for urinary catheterization as well as product instructions for use to help patient and caregivers feel confident managing catheterization at home. Resources are available on the HR HealthCare website and can also be provided through our customer experience team.
Can I speak to healthcare professional?
A registered nurse is available for patients & caregivers to answer any clinical questions. There is no charge for this service. Email nurse@hrhealthcare.com for assistance.
Does you offer resources in languages other than English?
Yes, select patient education materials are available in English and Spanish. Contact the patient experience team to request materials in your preferred language, and we will do our best to accommodate your needs.
Reliable Delivery, Made Simple
We work to make the delivery process easy and worry-free, so your supplies arrive whereyou need them.
When it is time to for a supply reorder, a Patient Services customer experience representative will reach out to review your needs and confirm the details so you can staysupplied without interruption. You may also choose to receive reorder reminders by email or text for added convenience.
How will my supplies be delivered?
Your supplies will be shipped directly to your home.
How long will my delivery take?
Delivery timing depends on your order and shipping method, but we work to get your supplies to you as quickly as possible. You can always speak to a customer experience representative to discuss specific details about your supply deliveries.
Can I track my order?
Yes, once your order ships, you will receive tracking information when available. This information may be emailed or texted, as requested.
What if I am running low on supplies?
Contact us as soon as possible so we can help you avoid a gap in your supplies. We will work to ensure your needs are met.
What if my order is incorrect or incomplete?
We strive to be thorough in every order, but if an error does occur, we will work diligently to make it right. Please contact us at 877.424.2562 to report any issues with delivery or product received. All issues will be addressed immediately.
Do I need to sign for a delivery?
Standard shipments generally do not require a signature. We are able to ship with signature required upon request. We can let you know what to expect when your order is processed.
HR HealthCare is uniquely structured to provide a cohesive, coordinated and connectedexperience for healthcare professionals, patient, and caregivers.
Products, services, and support are managed as one company to facilitate transparency and consistency. We operate as a single, dedicated team to provide functional expertise and a personalized experience.
Our local HR HealthCare sales representatives are available to offer in-person product support, sampling, and access to our proprietary order processing tool, Loop Care Platform. Written orders automatically route to the HR HealthCare Patient Services team for enhanced efficiency with this digital tool.
Our Patient Services team will work closely with patients to coordinate coverage, manage supply delivery, and provide resources to support their care.
How can I submit a written order?
Submit written orders through HR HealthCare using several convenient options:
1) HR HealthCare prescription forms, available in paper pads or interactive/digital formats.
2) Loop™ Care Platform Powered by HR HealthCare, which streamlines order creation and supplyprocessing through our integrated services for greater workflow efficiency beyond traditional forms.
- Learn more about the Loop Care Platform (hyperinktopage)
- For prescription forms or other inquiries, contact customercare@hrhealthcare.com or 800.985.9048
- Submitcompleted prescription forms and documentation to script@hrhealthcare.com, or fax at 717.483.2255
What support do you provide to offices?
We supply a full range of urology-related DMEPOS products, including straight and indwelling urinary catheters (hydrophilic and non-hydrophilic), catheter accessories, drainage bags, leg bags, and related urology supplies. In addition to HR HealthCare products. we work with major manufacturers and can tailor product selections to a patient’s clinical needs and payer requirements.
What support do you provide to offices?
Our HR HealthCare sales representatives and Patient Services team work directly with urology practices, hospitals, and discharge planning teams to streamline referrals, obtain documentation, and ensure timely delivery of supplies. We can integrate with common workflows for discharge-to-home and chronic urologic care management.
We provide samples, educational tools, and technology designed to support office staff, improve patient understanding, and streamline the transition from referral to home delivery.
What areas do you service?
We provide national coverage and will work with patients to coordinate coverage
How do you protect patient privacy and secure records?
We maintain HIPAA-compliant processes for handling patient information, including secure electronic systems, encrypted communications, and strict access controls. All staff are trained in privacy and security requirements,
and we follow documented policies for record retention and disclosure.
Information & Resources
We Handle the Insurance Details
Insurance and reimbursement can be confusing, but we are here to help. We work with your insurance provider to verify coverage, collect any needed paperwork from your healthcare professional, and submit billing directly to your plan.
Our goal is to make getting your catheters or bowel management supplies as simple and stress-free as possible.
Do you cover my insurance?
HR HealthCare Patient Services is contracted with Traditional Medicare, Medicare Advantage, and Medicaid. We are also in-network with most commercial insurance plans. To confirm whether we are in-network with your plan, please contact us at 877.424.2562
Do you cover all product brands?
We provide supplies from multiple manufacturers. Together with your healthcare professional, you can choose the product that best fits your needs, and we will help coordinate insurance coverage.
Will you help with my insurance paperwork?
Yes. If your plan requires documentation or authorization, we will help gather the information needed and submit it as required.
Do you bill my insurance directly?
Yes. We bill your insurance directly to help make the process easier for you.
How many catheters per month are covered by my insurance?
Medicare and some other plans cover up to 200 catheters per month for each type.*
Other insurance plans may have different coverage limits, so it is important to review your plan’s specific benefits.
This maximum amount is intended for individuals with the highest supply needs; however, most people will not require that many. Your healthcare professional will determine the number that is appropriate for you based on your health needs. This information will be documented in your medical record.
*Types of catheters include straight tip, coudé tip, closed system, hydrophilic, or non-hydrophilic catheters.
Learn more about products.
What if I need more catheters than my insurance allows?
If you need additional supplies, your healthcare professional will need to submit a letter explaining the medical need for the extra catheters. HR HealthCare Patient Services will then send the request for additional catheters directly to your insurance.
I am covered under Traditional Medicare. Will I have to pay anything for my supplies?
Traditional Medicare covers 80% of the cost, and you are responsible for the remaining 20% plus any remaining deductible.
What does ACHC accreditation mean for customers?
ACHC accreditation shows that HR HealthCare meets recognized standards for quality and compliance, giving customers added confidence in our care and service. Learn more at achc.org.
Empowering Choice
for Every Healthcare Journey
We understand that personal healthcare needs are unique, and not every product is suitable for everyone. Patient Services offers a wide range of catheters with diverse features and innovative distinctions to meet clinical requirements and personal preferences.
Always follow the guidance of your healthcare professional and the product Instructions for Use (IFU) to ensure safe use.
The information on this website is for informational and educational purposes only and should not be considered medical advice or a treatment recommendation. For guidance specific to your health, contact a healthcare professional.
Hydrophilic Intermittent Catheters
Hydrophilic intermittent catheters feature a specialized coating that becomes incredibly smooth and slippery when activated by water. This coating helps minimize friction for smooth, comfortable insertion and withdrawal.
There are ready-to-use options for immediate use out of the packages, as well as enclosed water pouch configurations for user-activated control.
Pre-lubricated & Uncoated Intermittent Catheters (Non-hydrophilic Catheters)
Whether you prefer the convenience of a ready-to-use gelled catheter or the flexibility to apply your own lubricant, these catheters offer reliable support for your daily bladder management.
Closed System Intermittent Catheters
Hydrophilic intermittent catheters feature a specialized coating that becomes incredibly smooth and slippery when activated by water. This coating helps minimize friction for smooth, comfortable insertion and withdrawal.
100% Silicone Male External Catheters
Designed specifically for men, these external catheters roll on easily like a condom and connect securely to a drainage bag, offering a comfortable, non-invasive alternative to internal catheters.
Foley (Indwelling) Catheters
An indwelling or Foley urinary catheter is a type of catheter that remains in the bladder for a set time, as determined and monitored by your healthcare professional. These catheters connect to a drainage bag to continuously drain urine when needed.
Foley Securement Devices
A securement device gently anchors the Foley catheter to the leg, preventing accidental pulling, tugging, or dislodgment as you move around. Adhesive and non-adhesive options available for individual wear preference.
Drainage Devices | Urine Collection
From discreet daytime leg bags to high-capacity night bags, there are various drainage options to seamlessly connect to male external or Foley catheters for dependable, leak-proof urine collection around the clock.
Intermittent Catheter Insertion Kits
Catheter kits provide all the essential supplies for aseptic catheterization—such as gloves, underpad, and antiseptic cleansing wipes—in one convenient, easy-to-carry package for safe catheter use at home or on the go.
Bowel Management Devices
Devices designed to help establish an effective bowel management routine and improve quality of life.
FAQs
What product brands do you offer?
We provide supplies from multiple manufacturers.Together with your healthcare professional, you canchoose the product that best fits your needs, andwe will help coordinate insurance coverage.
Do I need a prescription to order products?
In many cases, yes. Most DME products must be prescribed by a healthcare provider so the item can be properly reviewed, billed, and matched to the patient’s medical needs.
How do I know which product is right for me?
The best product depends on your diagnosis, prescription, lifestyle, and personal care needs. A patient services team can help review your options and make sure the product aligns with your healthcare professional’s order.
Can I switch products if my needs change?
Yes, product needs can change over time. If your condition or routine changes, your healthcare professional may need to update the prescription so the right product can be supplied.
How do I get started?
Start by contacting Patient Services with your insurance details and prescription information.
877.424.2562 | PatientServices@hrhealthcare.com
What is the difference between a hydrophilicand non-hydrophilic catheter?
A hydrophilic catheter has a special coating thatbecomes slippery when activated with water orsaline, while a non-hydrophilic catheter does nothave that coating and may require additionallubrication.
Your healthcare professional can help determine which option is best for your needs.
Resources & Support, Every Step of the Way
Managing catheterization at home should feel manageable, not overwhelming. HRHealthCare is committed to supporting patients and caregivers every step of the way— from understanding how to use your supplies correctly to connecting with a clinical professional when questions arise. Below you will find answers to some of the most common questions about the resources available to you.
Do you have urinary catheterization instructions?
Yes. We can provide how-to guides for urinary catheterization as well as product instructions for use to help patient and caregivers feel confident managing catheterization at home. Resources are available on the HR HealthCare website and can also be provided through our customer experience team.
Can I speak to healthcare professional?
A registered nurse is available for patients & caregivers to answer any clinical questions. There is no charge for this service. Email nurse@hrhealthcare.com for assistance.
Does you offer resources in languages other than English?
Yes, select patient education materials are available in English and Spanish. Contact the patient experience team to request materials in your preferred language, and we will do our best to accommodate your needs.
Reliable Delivery,
Made Simple
We work to make the delivery process easy and worry-free, so your supplies arrive whereyou need them.
When it is time to for a supply reorder, a Patient Services customer experience representative will reach out to review your needs and confirm the details so you can staysupplied without interruption. You may also choose to receive reorder reminders by email or text for added convenience.
How will my supplies be delivered?
Your supplies will be shipped directly to your home.
How long will my delivery take?
Delivery timing depends on your order and shipping method, but we work to get your supplies to you as quickly as possible. You can always speak to a customer experience representative to discuss specific details about your supply deliveries.
Can I track my order?
Yes, once your order ships, you will receive tracking information when available. This information may be emailed or texted, as requested.
What if I am running low on supplies?
Contact us as soon as possible so we can help you avoid a gap in your supplies. We will work to ensure your needs are met.
What if my order is incorrect or incomplete?
We strive to be thorough in every order, but if an error does occur, we will work diligently to make it right. Please contact us at 877.424.2562 to report any issues with delivery or product received. All issues will be addressed immediately.
Do I need to sign for a delivery?
Standard shipments generally do not require a signature. We are able to ship with signature required upon request. We can let you know what to expect when your order is processed.
HR HealthCare is uniquely structured to provide a cohesive, coordinated and connectedexperience for healthcare professionals, patient, and caregivers.
Products, services, and support are managed as one company to facilitate transparency and consistency. We operate as a single, dedicated team to provide functional expertise and a personalized experience.
Our local HR HealthCare sales representatives are available to offer in-person product support, sampling, and access to our proprietary order processing tool, Loop Care Platform. Written orders automatically route to the HR HealthCare Patient Services team for enhanced efficiency with this digital tool.
Our Patient Services team will work closely with patients to coordinate coverage, manage supply delivery, and provide resources to support their care.
How can I submit a written order?
Submit written orders through HR HealthCare using several convenient options:
1) HR HealthCare prescription forms, available in paper pads or interactive/digital formats.
2) Loop™ Care Platform Powered by HR HealthCare, which streamlines order creation and supplyprocessing through our integrated services for greater workflow efficiency beyond traditional forms.
Learn more about the Loop Care Platform
For prescription forms or other inquiries, contact customercare@hrhealthcare.com or 800.985.9048
Submit completed prescription forms and documentation to script@hrhealthcare.com, or fax at 717.483.2255
What support do you provide to offices?
We supply a full range of urology-related DMEPOS products, including straight and indwelling urinary catheters (hydrophilic and non-hydrophilic), catheter accessories, drainage bags, leg bags, and related urology supplies. In addition to HR HealthCare products. we work with major manufacturers and can tailor product selections to a patient’s clinical needs and payer requirements.
What support do you provide to offices?
Our HR HealthCare sales representatives and Patient Services team work directly with urology practices, hospitals, and discharge planning teams to streamline referrals, obtain documentation, and ensure timely delivery of supplies. We can integrate with common workflows for discharge-to-home and chronic urologic care management.
We provide samples, educational tools, and technology designed to support office staff, improve patient understanding, and streamline the transition from referral to home delivery.
What areas do you service?
We provide national coverage and will work with patients to coordinate coverage
How do you protect patient privacy and secure records?
We maintain HIPAA-compliant processes for handling patient information, including secure electronic systems, encrypted communications, and strict access controls. All staff are trained in privacy and security requirements, and we follow documented policies for record retention and disclosure.
Connect with a Patient Services Specialist
Complete and submit the information below or call 877.424.2562
By submitting this information, I authorize HR HealthCare to contact me by phone or email. Please be assured that we value and protect your privacy.
Your Information is kept confidential and only used to process your request.
Connect with a Patient Services Specialist
Complete and submit the information below or call 877.424.2562
By submitting this information, I authorize HR HealthCare to contact me by phone or email. Please be assured that we value and protect your privacy.
Your Information is kept confidential and only used to process your request.